Frequently Asked Questions

What water treatment components do you offer?

We offer a wide range of water treatment components, including water filters, membranes, pumps, valves, disinfection systems, and more. Our products cater to various water treatment needs for residential, commercial, and industrial applications.

How can I determine the right water treatment components for my needs?

Our website provides detailed product descriptions, specifications, and usage guidelines for each component. Additionally, our customer support team is available to assist you in choosing the right components based on your specific requirements.

How do I place an order?

To place an order, simply add the desired products to your cart and proceed to checkout. Follow the instructions to provide shipping information and payment details. If you encounter any issues, our customer support team is ready to assist. click here to see how to buy.

How is shipping handled?

We offer reliable shipping options with tracking to ensureyour order reaches you promptly and safely. Shipping costs and delivery times vary based on your location. You can find detailed information during the checkout process.

What is your return policy?
We have a straightforward return policy outlined on our website. If you receive a defective or incorrect product, please contact our
customer support within 10 days of receiving your order for assistance with returns or exchanges. Click here for returns policy

How can I track my order?

Once your order is shipped, you will receive a confirmation email, sms & Whatsapp Message with a tracking number. You can use this
tracking number to monitor the status and location of your package.

How can I contact customer support?

Our customer support team is available through email: [email protected], Whatsapp Message: +91 9811125014, and Live Chat. Visit our “Contact Us” page for detailed information and working hours.

Can I get technical assistance with installation?

Yes, we provide technical support to assist you with the installation of our water treatment components. Our support team is available
to answer any specific questions you may have.

Are your products certified for safety and quality?

Our water treatment components are sourced from reputable manufacturers and comply with industry standards. Many of our products are certified by recognized organizations for safety and quality. You can find certification details on the product pages.

Do you offer bulk discounts for large orders?

Yes, we provide discounts for bulk orders. Contact our support team or check our bulk pricing options on the product pages for more
information. rdcorporations.com auto calculates the bulk discount when quantity is more.

Can I cancel or modify my order after it’s placed?

Once an order is confirmed, it enters our processing system quickly. Contact our customer support as soon as possible if you need to make changes or cancel your order. We will do our best to accommodate your request.

What warranty do you offer on your products?

Warranty information is available on each product page. We stand behind the quality of our products, and details about the warranty period and coverage can be found in the product descriptions.

What steps do you take to ensure the security of online transactions?

We use industry-standard encryption and security measures to protect your personal and financial information during online transactions. Your privacy and security are our top priorities

Can I get a sample of a product before making a bulk purchase?

While we don’t offer free samples, you can purchase a single unit of most products to evaluate their quality before making a bulk order.

Which spare parts are covered under Warranty?

Under Warranty period, all electrical/electronic parts are covered for 1 year. The warranty is governed by terms & conditions mentioned on warranty card, please read it. The consumable parts are not covered in warranty as it is consumed by the quantity of usage and the quality of input/sourced water.

These include:

-Booster Pump

-SMPS/Adopter

-Solenoid Valve

-Flood Valve

-Auto Cutoff Switch

-UV Choke

-HPS/LPS

These exclude:

-Pre-Filter (Consumable Item)

-Sediment Cartridge (Consumable Item)

-Carbon Cartridge (Consumable Item)

-Membrane (Consumable Item)

-UV Lamp (Exclude by Vendor Company)

-Plastic Parts (Due to physical damage/other reason)

Will you be more specific about membrane life?

Of course. There’s no specific life of a membrane. It’s life can’t be measured by the TIME. It’s life depends on two main factors:

1. The Quantity of usage means how much water membrane filters

2. The Quality of input/sourced water means what TDS level of water has at your place and other factor like turbidity, iron level etc.

Generally a membrane can filter 6000 to 10000 ltrs of water depending upon the input TDS level and subject to all other filters preform in good condition.

What services do you provide?

All types of RO Water Purifier services

When should we give you a service call?

It is recommended to get service of your water purifier in every interval of six (6) months.

When do you change the electrical parts of my R.O. system?

We change electrical parts when they malfunction or stop working. There’s no defined intervals for changing them.

What do you mean by Delhi & NCR and what about your services/warranty terms related to it.

Delhi means the urban area of Delhi and NCR means the urban area of National Capital Region: Gurgaon, Faridabad, Noida, Ghaziabad. We are only covered a limited area of NCR,

The services & warranty terms in Delhi & NCR

a) Free standard installation

b) One year warranty as per warranty conditions.

c) Cash on Delivery (COD) facility available.

The Offsite services & warranty terms for other cities in India than Delhi.

a) Free Shipment in anywhere in India.

b) One year warranty managed and delivered by courier service .

c) Free spare parts in warranty are provided, but Installation and Service
charges are managed by customer’s end

d) Cash on Delivery (COD) facility is not available