Cancellation & Refund Policy

Introduction

At RDC Sales Pvt Ltd, we value our customers and strive to provide the best possible service. To ensure clarity and transparency, we have established the following Cancellation and Refund Policy. Please read this policy carefully before making any purchase or transaction with us.

Cancellation Policy

1. Order Cancellation

Before Shipment: If you wish to cancel your order, you may do so as long as it has not yet been shipped. To cancel, please contact our customer support team via email or phone as soon as possible.

After Shipment: If your order has already been shipped, cancellations will no longer be possible. You may, however, return the product after receipt under our return policy (see below).

2. How to Cancel an Order

To cancel an order, please contact us at:

Email: [email protected]

Phone: +91-11-4132 5831

Please provide your order number and reason for cancellation when contacting us. Once your cancellation is confirmed, you will receive an email notification.

Refund Policy

1. Eligibility for Refunds

Refunds are issued in the following situations:

Order Cancellations: If you cancel an order before it is shipped, you will receive a full refund.

Defective or Damaged Products: If you receive a product that is damaged or defective, you are entitled to a full refund or exchange.

Non-receipt of Order: If your order is not delivered within the specified time frame (and we are unable to provide tracking or confirm delivery), you will be eligible for a full refund.

2. Non-refundable Items

Certain products may not be eligible for refunds. These include:

Items marked as "Final Sale" or "Non-refundable"

Gift cards or promotional items

3. How to Request a Refund

To initiate a refund, please contact our customer support team at:

Email: [email protected]

Phone: +91-11-4132 5831

Include the following details:

Order number

Reason for refund request

Photos (if applicable, for damaged products)

Once we receive your request, we will review it and notify you of the status of your refund.

4. Refund Process

Once your refund is approved, we will process it within 7-10 business days. Refunds will be credited to the original payment method used during purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.